FAQ

What is The Hub?

The Hub is a platform that connects creators to each other and to brands and allows brands to connect with creators. It began as a community of the best creators (photographers, models, videographers, stylists, and makeup artists) in the country. Every member has applied and had their application accepted by a real person. We have hand-picked and curated the top 30,000 creators in the country. Now, we also allow brands to apply for access into the community and work with our creators to create great content.

What should I consider using The Hub for?

For any social media content, marketing, photography, video, or any other creative work you might need. Don’t settle for subpar content – we guarantee every single creator on The Hub is high-quality and will produce original, quality content for you.

What roles do you currently have on The Hub?

Photographers, Videographers, Models, Makeup Artists, and Stylists

What if i’m not happy with the work from the creator I hire?

You and your creator should discuss the matter and work together to resolve any issues. Make sure before beginning a project, you and your creator discuss the specific vision and deliverables. If you have an issue more serious than the quality of work, you can always reach out to us at support@thehhub.com and we’ll work with you to resolve the issue.

How much does The Hub cost?

We offer different levels of plans for every company’s budget and needs. Membership starts at $250/month, and if you’d like more features or services than those offered in our preset plans, we can work with you to create a package that fits your needs.

How do I get started?

Pick your plan, fill out your information, and submit your application. Or contact us at sales@thehhub.com if you’d like more information or a demo.

How do I create a job post?

From your brand profile, select “Create a Job” and fill out all the required information. Once it’s posted, it will automatically appear on our Job Board for all our creators to see and apply to!

How do I pay my creator?

The Hub is a platform for creator discovery, and does not currently manage or support payments through our platform. Pay your creator in whatever way you discuss and determine between you and what works best for you both!

How do I cancel my subscription?

To cancel your subscription, you must click on the “Cancel subscription” button, which can be found under “Billing Settings” on your “Settings” page, and follow the instructions. This is the only effective means of assuring that your subscription has been canceled.

What is your refund policy?

To be eligible for a refund, you need to cancel your subscription within 24 hours of being charged, and request a refund by contacting support@thehhub.com with the subject “Refund Request.”

What is your cancellation policy?

You can cancel your subscription at any time! Just go to account settings, view your plan, and select cancel. Once you cancel, you will not be charged again – but you will still have access to The Hub until your current plan runs out.